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Same Difference

And a blind man was told his white stick isn’t an aid:

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Great work by Kitty Jones – Please read and share

Politics and Insights

The Department for Work and Pensions Claimant Service and Experience Survey (CSES) is described as “an ongoing cross-sectional study with quarterly bursts of interviewing. The survey is designed to monitor customers’ satisfaction with the service offered by DWP and enable customer views to be fed into operational and policy development.”

The survey measures levels of satisfaction in a defined group of ‘customers’ who have had contact with the Department for Work and Pensions within a three-month period prior to the survey. The research was commissioned by the Department for Work and Pensions and conducted by Kantar Public UK –  who undertake marketing research, social surveys, and also specialise in consultancy, public opinion data, policy and also economy polling, among other things

One problem with the aim of the survey is that satisfaction is an elusive concept – a subjective experience that is not easily definable, accessible or open…

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Same Difference

With many thanks to Benefits And Work.

Disability News Service is reporting that there has been a huge fall in the number of requests that Capita makes for further medical evidence when assessing claimants for personal independence payment (PIP).

Capita and Atos are expected by the DWP to ask for further medical evidence from GPs, consultants, mental health nurses and other health professionals, where this is needed in order to properly assess a claim.

Additional medical evidence can make a huge difference to whether a claim succeeds or not and is frequently a deciding factor at appeal tribunals.

The expectation by the DWP prior to PIP being launched was that further evidence would be collected in about half of all cases.

However, DNS has obtained DWP documents showing that further evidence was collected by Capita in fewer than 2% of cases in June and July 2016.

The documents show that…

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